GTC - General Terms and Conditions of Delivery and Payment

1. General, Conclusion of contract

1.1 The following terms and conditions of delivery and payment shall apply exclusively to all our deliveries and shall only apply to entrepreneurs, legal entities under public law or a special fund under public law. Our terms of delivery and payment shall also apply to all future business relations, even if they are not expressly agreed again. Our terms and conditions shall be deemed accepted upon submission of the order by the customer on the basis of our offer, but no later than 14 days after receipt of the order confirmation without objection.
If our terms and conditions of delivery and payment are opposed to conflicting terms and conditions of the customer, even if they are subsequently included in order confirmations, only our terms and conditions of delivery and payment shall apply even if we do not object to them. We shall only recognise terms and conditions of the customer that conflict with or deviate from our terms and conditions of delivery and payment if we expressly agree to their validity in writing.

1.2 Our offers are subject to change. If an order is to be regarded as an offer, we may accept it within 2 weeks. Contracts shall not be concluded until we have confirmed the order in writing. The same applies to subsidiary agreements of any kind. Subsidiary agreements shall only be valid if confirmed in writing.

1.3 If the customer does not agree with the above handling, he shall immediately - within 7 days - expressly point this out in a special letter.

1.4 In this case, we reserve the right to reject the order of the customer without any claims of any kind being made against us.

1.5 We reserve the property rights and copyrights to all documents provided to the customer in connection with the placing of the order, such as calculations, drawings, etc. These documents may not be made accessible to third parties. These documents may not be made accessible to third parties unless we give the customer our express written consent to do so. If we do not accept the orderer's offer within the period of 1.2, these documents shall be returned to us without delay.

1.6Written form within the meaning of these GTC includes written and text form (e.g. letter, e-mail, fax).

1.7 References to the applicability of statutory provisions shall only have clarifying significance. Therefore, even without such clarification, the statutory provisions shall apply unless they are directly amended or expressly excluded in these GTC.

2. Prices and terms of payment

2.1 Unless otherwise agreed in writing, our prices shall be ex works (EXW Wölfersheim for extruded PE pipes, coiled pipes and special components/ EXW Mörfelden for the rest of the product range/ in accordance with Incoterms 2000), excluding packaging and plus value added tax at the applicable rate. Costs of packaging, shipping, expenses, customs, taxes, etc. shall be invoiced separately.

2.2 Payment shall be made within 30 days of the invoice date.

2.3 We grant a 2% discount for payment within 10 days of the invoice date.

2.4 The above payment conditions do not apply to repair and rental invoices. These invoices are payable within 10 days of the invoice date without deduction.

2.5 If no payment is made within the payment terms, interest on arrears amounting to 9 percentage points above the base interest rate will be charged. We reserve the right to claim higher damages.

2.6 We are not obliged to accept cheques and bills of exchange. If they are accepted, they shall only be deemed to be payment upon encashment. Collection and discount charges shall be borne by the buyer.

2.7 Acceptance test certificates according to DIN EN 10204-2.2 or 3.1 can be obtained free of charge via our works certificate portal. The manual creation and sending of works certificates is charged at 30 € per order item and the creation of works certificates for special components at cost.

2.8 Transfers from SEPA participating countries (currently the EU countries, Iceland, Liechtenstein, Monaco, Norway and Switzerland) must be made as SEPA transfers.
For SWIFT payments, the originator bears the charges (OUR). In addition to the sender's and recipient's details, DZ Bank AG, Frankfurt am Main, Germany, and the BIC code GENO DE FF must be entered as the intermediary bank in field 56a. In both cases, all payments must be made in EURO.

2.9 For deliveries within the EU, the customer undertakes to confirm the arrival of the goods against our delivery notes (confirmation of arrival). This can also be done electronically after prior agreement. If the customer does not comply with this obligation before the expiry of 3 months after delivery, we shall be entitled to charge the VAT currently applicable in Germany. It is then the customer's responsibility to have the VAT paid refunded in the course of a VAT refund procedure via his tax authorities.

3.Delivery, Delivery Time and Delay in Delivery , Shipment, Transfer of Risk and Default of Acceptance

3.1 Stated delivery times are non-binding for us unless they have been expressly guaranteed.

3.2 Compliance with the delivery time stated by us shall be subject to the clarification of all technical questions as well as the timely and proper fulfilment of the customer's obligations. We reserve the right to plead non-performance of the contract.

3.3 If we are unable to meet binding delivery deadlines for reasons for which we are not responsible (non-availability of the service), we shall inform the Buyer of this without delay and at the same time notify the Buyer of the expected new delivery deadline. If the service is also not available within the new delivery period, we shall be entitled to withdraw from the contract in whole or in part; we shall immediately refund any consideration already paid by the Buyer. Non-availability of the service shall be deemed to exist, for example, in the event of late delivery by our supplier, if we have concluded a congruent hedging transaction, in the event of other disruptions in the supply chain, for example due to force majeure, or if we are not obligated to procure in the individual case.

3.4 The occurrence of our delay in delivery shall be determined in accordance with the statutory provisions. In any case, however, a reminder by the buyer is required.

3.5 The statutory rights of the Buyer subject to clause 6. of these GTC and our statutory rights, in particular in the event of an exclusion of the obligation to perform (e g. due to impossibility or unreasonableness of performance and/or subsequent performance), shall remain unaffected.

3. 6 If the customer is in default of acceptance, fails to cooperate or if our delivery is delayed for other reasons for which the customer is responsible, we shall be entitled to demand compensation for the resulting damage, including additional expenses (e.g. storage costs).

Should the goods be stored with us beyond the agreed delivery date, we will charge storage costs calculated as follows:

from the 9 th calendar week after the agreed delivery date 0.25% of the value of the goods per calendar week

from the 13 th calendar week after the agreed delivery date 0.75% of the value of the goods per calendar week

However, at most we charge storage costs totalling 10% of the value of the goods.

The proof of higher damages and our statutory claims (in particular compensation for additional expenses, reasonable compensation, termination) shall remain unaffected; however, the lump sum shall be offset against further monetary claims. The purchaser shall be entitledto prove that wehave incurred no damage at all or only significantly less damage than the aforementioned lump sum.

If the customer is in default of acceptance or culpably violates other obligations to cooperate, the risk of accidental loss or accidental deterioration of the object of sale shall pass to the customer at the point in time at which the customer is in default of acceptance or debtor's delay.

3.7 Shipment is at the risk of the purchaser. Transport and other insurances shall only be effected upon request and shall be borne by the customer. The risk of accidental loss or accidental deterioration of the goods shall pass to the Purchaser upon dispatch to the Purchaser, at the latest upon leaving the factory/warehouse. This shall apply irrespective of whether the goods are dispatched from the place of performance or who bears the freight costs.

3. 8 We shall deliver pre-forms (injection moulded, formed from piping, segmented), fittings and pressure-proof puddle flanges (Mauerkragen) upwards of a net value of 2,000.00 EUR free of charge within Germany. We shall deliver PE-piping (extruded, solid walled up to a diameter of 800 mm) upwards of a net value of goods of 7,500.00 EUR free of charge within Germany. Other deliveries shall generally be carried out freight collect, for partly-packed pallets we charge a lump-sum of EUR 55.00 net. For orders less than 250.00 EUR net value of goods, we shall charge 25.00 EUR net mark-up for small-volume purchases.

3. 9 When goods are returned to us, said returned goods shall be in their original packaging and in a perfect re-sellable condition, i.e. neither soiled nor scratched and no older than one year. With such returns, we shall charge at least 25% of the value of the goods for restorage and a general processing fee of € 25,-. The return delivery shall be free of charge and subject to coordination of date with us and shall specify our order and invoice number. Pipes and segmented fittings and fittings made of pipe, components in HP/UHP quality, PURAD range, geothermal probes, distribution shafts, special products, goods no longer listed in the current price list and returned goods with a net value of less than EUR 150.00 are generally excluded from return.

4. retention of title

4.1 All goods delivered by us shall remain our property until payment of all our claims arising from the business relationship with the customer. This shall also apply if the purchase price has been paid for certain deliveries of goods designated by the customer. In the case of a current account, the reserved property shall be deemed to be security for our balance claims. This shall also apply to all future deliveries, even if we do not always expressly invoke this. In the event of a breach of contract by the customer, in particular in the event of default in payment, we shall be entitled, after setting a reasonable deadline, to take back the delivery item and the customer shall be obliged to surrender it. Our taking back of the delivery item always constitutes a withdrawal from the contract. After taking back the delivery item, we shall be entitled to realise it; the realisation proceeds shall be set off against the liabilities of the customer - less reasonable realisation costs.

4.2 Processing or transformation shall always be carried out for us as manufacturer, but without any obligation for us. Value-increasing processing and/or treatment of goods subject to retention of title shall not entitle the customer to compensation claims against us.

4.3 If the goods subject to retention of title are mixed or combined with other objects so that our ownership expires, it is already agreed now that our ownership of the uniform object shall pass to us in proportion to the value (invoice value). The customer shall keep the (co-) ownership for us free of charge.
If the mixing takes place in such a way that the item of the customer is to be regarded as the main item, it shall be deemed agreed that the customer shall transfer co-ownership to us on a pro rata basis and shall keep the sole ownership or co-ownership thus created in safe custody for us. In order to secure our claim against the customer, the customer also assigns to us such claims against a third party which accrue to him through the combination of the reserved goods with a property; we accept this assignment already now.

4.4 The Customer placing the order shall be entitled to process and sell the goods to which we retain title (conditionally sold goods) in conventional business transactions as long as the Customer is not in default. The Customer shall not be permitted to pledge the goods or transfer title thereto for security. Third party claims of the Customer for the conditionally sold items, based on whatever legal reason whatsoever, are now assigned to us to the extent of the final invoice price agreed upon (including applicable value added tax). In the event of processing, assignment shall be proportional to the amount of the invoice. We accept the assignment . Until further notice, we herewith authorise the Customer placing the order to collect the claims assigned to us for its own account in its own name. Our authority to collect the claims ourselves shall not be affected hereby. We shall, however, not collect the claims as long as the Customer continues to meet his obligations to payment from the collected proceeds and in particular for as long as the Customer has not filed for insolvency proceedings or has ceased payment. At our request, the Customer shall disclose the assignment and the retention of title and provide us with the necessary information and documents. The Customer shall also be bound to do so, without any specific request being made, if a third party for its part renders the assignment of the Customer‘s claims dependent upon its own approval.

4.5 The ordering party is obliged to bring our ownership claim to the attention of any interested third party as long as it legally exists and to notify us immediately in writing, sending a copy of the attachment protocol, if an attachment is to be made by a third party so that we can bring an action in accordance with § 771 of the German Code of Civil Procedure (ZPO). Insofar as the third party is not in a position to reimburse us for the court and out-of-court costs of an action pursuant to § 771 ZPO, the customer shall be liable for the loss.

4.6 We undertake to release the securities to which we are entitled at the request of the customer at our discretion to the extent that the realisable value of our securities exceeds the claims to be secured by more than 10%. Notwithstanding the foregoing, the transfer of ownership to the customer shall only take place after final payment of the full value of the goods and any ancillary costs, such as freight and insurance, or, in the case of a bill of exchange credit, after the bill of exchange has been honoured. We do not guarantee that in the event of non-acceptance or non-redemption of the bill of exchange, it will be protested in due time.
4.7 We are entitled at any time to disclose the assignment of claims to third parties.
4.8 Irrespective of the above assignment of claims (extended reservation of title), the customer pledges to us his claim against third parties in respect of the reserved goods, irrespective of the legal grounds. We accept the pledge. The customer authorises and empowers us to notify third parties of the pledge.

5 Warranty and notice of defects

5.1 The purchaser's warranty rights presuppose that he has duly fulfilled his obligations to inspect the goods and give notice of defects in accordance with § 377 of the German Commercial Code (HGB). Should complaints arise despite the greatest attention, obvious defects must be asserted immediately, at the latest however within 14 days of receipt of the goods, concealed defects immediately after their discovery, otherwise the goods shall be deemed to have been approved. The date of receipt of the notice of defect by us shall be decisive in this respect.

5.2 Claims for defects shall become statute-barred 12 months after delivery of the goods supplied by us to our customer. The above provisions shall not apply insofar as the German Civil Code (BGB) mandatorily prescribes longer periods for buildings and objects for buildings, recourse claims and construction defects. The limitation period in the case of a delivery recourse according to §§ 478, 479 BGB remains unaffected.
Our consent must be obtained before any goods are returned.
If, despite due diligence, the delivered goods show a defect which was already present at the time of the transfer of risk, we shall, at our discretion, either repair the goods or deliver replacement goods, subject to timely notification of defects. We shall always be given the opportunity to remedy the defect within a reasonable period of time.

5.3 If the subsequent performance fails, the customer may - without prejudice to any claims for damages - withdraw from the contract or reduce the remuneration. The customer cannot demand compensation for futile expenses.

5.4 Claims for defects shall not exist in the case of only insignificant deviations from the agreed quality, in the case of only insignificant impairment of usability, in the case of natural wear and tear and in the case of damage arising after the transfer of risk as a result of incorrect or negligent handling, excessive strain, unsuitable operating materials, defective construction work, unsuitable building ground or due to special external influences which are not assumed under the contract. If improper repair work or modifications are carried out by the customer or third parties, there shall also be no claims for defects for these and the resulting consequences.

5.5 Claims by the customer for expenses incurred for the purpose of subsequent performance, in particular transport, travel, labour and material costs, shall be excluded insofar as the expenses increase because the goods delivered by us have subsequently been taken to a place other than the customer's place of business, unless the transfer is in accordance with their intended use.

5.6 The purchaser's right of recourse against us shall only exist to the extent that the purchaser has not entered into any agreements with its customer that go beyond the statutory mandatory claims for defects. Furthermore, clause 5.5 shall apply accordingly to the scope of the purchaser's right of recourse against the supplier.

5.7 Further or other claims of the customer against us and our vicarious agents due to a defect than those regulated here in clause 5. are excluded.

5.8 In the event of fraudulent concealment of a defect or in the event of the assumption of a guarantee for the quality of the goods at the time of the transfer of risk (declaration by the seller that the object of purchase has a certain quality at the time of the transfer of risk and that the seller intends to be responsible for all consequences of its absence irrespective of fault), the rights of the purchaser shall be governed exclusively by the statutory provisions.

6 Limitation of liability

6.1 We shall only be liable for damages - on whatever legal grounds - a) in the event of intent, b) in the event of gross negligence, c) in the event of culpable injury to life, limb or health, d) in the event of defects which we have fraudulently concealed or the absence of which we have guaranteed, e) in accordance with the mandatory rules of product liability.

6.2 In the event of culpable breach of material contractual obligations, we shall also be liable in the event of slight negligence, but limited to the reasonably foreseeable damage typical for the contract.

6.3 Further claims are excluded.

7 Right of retention and right of set-off

The customer shall only have the right of set-off if his counterclaims have been legally established, are undisputed or have been recognised by us. The customer is only entitled to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

8. final provisions

8.1 This contract and the entire legal relationship between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

8.2 Should individual provisions of these Terms and Conditions of Delivery and Payment be or become invalid or contain a loophole, the remaining provisions shall remain unaffected.

8.3 Place of performance is Mörfelden-Walldorf.

8.4 The exclusive place of jurisdiction for all disputes arising from this contract is Darmstadt/Germany.

Status: January 2024, FRANK GmbH, Mörfelden-Walldorf

Privacy policy information

Our website uses external components (such as Google Analytics). These help us to constantly improve our offer and to provide you with a comfortable visit. By loading external components, data about your behaviour can be collected by third parties, which is why we need your permission. Without your permission, there may be restrictions on content and operation. You can find detailed information in our privacy policy.